I felt the need to update my review: Two weeks after submitting the final payment (confirmed via receipt and successful withdrawal from my bank the following day), I received a text from the owner threatening a lien on my home! He did not check his own records before hitting me with this threat, instead, he just assumed we had not paid. After sending proof of payment, he responded admitting he “spoke out of turn”. All in all, the experience was very poor, to say the least. The salesman was wonderful. Hence why we referred him to a neighbor (which became a successful job for them), however we didn’t receive so much as a “Thank You” from any of the True Force employees. The work wasn’t TERRIBLE… On the second day of work, the workers arrived and were on my roof before 5:30am! To some that might be convenient, but to someone who had to be to work that day, I was not planning on being up with barking dogs that early in the morning. After work was completed, I pointed out that all of the drip edge on the entire house was uneven, they came out to replace it, scratching a ton of paint off my fascia, and leaving gaps at MOST of the joints, and did not clean them up after themselves after the replacement and still left some pieces uneven (they are still uneven to this day). Approximately two weeks after the replacement, I was contacted by the owner requesting payment. I advised him that I was not only was waiting for a response in regards to the uneven drip edge, but I would have to still wait for the insurance company to send the final check. He then proceeded to tell me that he’s going to have to “re-train his salesman” because they typically don’t accept jobs being paid through insurance because they don’t like to wait that long for the final payment. This seemed extremely inappropriate. After reviewing the final invoice with my insurance adjuster, I noticed that we were charged for the removal and disposal of an unused antenna. The antenna broke off during the storm that took place the week after the quote was made, and it (as well as the mounting bracket) is still here. In the two months after the work was completed (if you can call it that) We ended up with four nails in our tires. I spoke with the Uncle of the owner and expressed my concerns, as well as forwarded him photos of the drip edges, tire repair receipts, and photos of the antenna…. We received a whopping $68 off the final invoice (more than half of that was what we were being charged for the antenna). I honestly expected better customer service from a fellow Veteran.
